Why have certain product prices increased?
As our supply chain comes from the far east, unfortunately, we were forced to increase our prices due to exceptional freight and shipping costs. The increase has been kept to the absolute minimum and is only being applied to recoup the additional charges incurred by factors out of our control.
When are you restocking certain items?
Restocking dates vary. To be kept up to date for any restocked product, please subscribe to our newsletter and be the first to know when it becomes available once more. We also put the back in stock dates on our item’s products pages.
What is your delivery policy?
We can deliver and install your equipment (instalment fees vary), or you have the option to choose pickup as a delivery option and collect it in our showroom in Robinhood Industrial Estate.
How long does delivery take?
Delivery times may vary throughout the busy season, but usually, it takes between 2-3 working days.
Can I track my order?
Yes. Once you have placed your order, you will receive a confirmation email from us and keep updated on where your order is in the delivery process. When it is out for delivery, you will receive a notification from our couriers stating when they will be arriving.
How do I return my order?
To return an item, please fill out a return form. Please note that products must be returned in original packaging and resalable condition. We will take the cost of the return out of your refund. To find out more, please read our full returns policy.
What is your return period?
You have 90 days from the day of purchase for a full refund. We will take the cost of the return out of the refund. If you are outside your 90 days, please get in touch with a member of our team.
When will my refund be issued?
We will refund your account once the item has been returned to us and checked over. The refund will be processed within 7 business days of items returning to our warehouse.
My items arrived damaged, what do I do?
We’re sorry to hear that! If a product is damaged or faulty, please get in touch with our team immediately to arrange for it to be collected and replaced. Please take photos and send them on to us as we will need them to claim from the courier if the item was damaged in transit.
How do I change/cancel my order?
Once an order has been accepted and put through, we cannot add more items to the order. If you want to change the order, please contact our customer service team on (01) 2930005. Please have your order number ready (found in the confirmation email).
If your order has been delivered, already you will need to request a return (see above). Alternatively, if your order is out for delivery but has not been delivered, refuse to accept the delivery, and the products will be returned to us.
Some of my items have not arrived with my order?
As our items are not all parcelled together when we hand them to our couriers, they may go in separate shipments. If you receive a tracking number from DPD, go to www.dpd.ie and input the tracking number. This tracker will tell you how many parcels are in your delivery.
The item that arrived was not what I ordered?
If you receive the wrong order, please get in touch with us immediately, and we will arrange for the collection and dispatch your correct items. Alternatively, you can go onto our website, click the help button in the right-hand corner and submit a ticket with us. Be sure to quote your order number when you do this.