We've taken the hassle out of returns and put together our top FAQs to answer any queries you may have about your Returns Process. Don't see the answer you're looking for? Send us a message through the blue "Help" widget at the bottom right of the page.
28 DAY RETURNS
If you've changed your mind you have 28 days to return your order from the date of delivery.
WHAT WILL I INCLUDE IN MY RETURN?
Fill out and print this Returns Form Available Here >>
Pack your item carefully, include your printed returns form and your item(s).
HOW DO I POST MY ORDER BACK?
Return your item via post or courier to:
Unit 4 Robinhood Industrial Estate
You are responsible for the cost and risk of loss or damage when returning the goods, so ensure you use a carrier who can give you a proof of postage.
WHAT HAPPENS IF I RECEIVED THE WRONG ITEMS IN MY ORDER?
In the unlikely event the item you received is incorrect please get in touch via the blue "Help" widget at the bottom right on this screen. This is the quickest way to get a response. We will organise collection and delivery of the correct item.
MY ITEM WAS DAMAGED IN TRANSIT, HOW DO I RETURN IT?
If a product is faulty or has been damaged in transit we will arrange for it to be collected and replaced. We will need photos of the damage to claim from our courier.
If your parcel arrives damaged please either do not accept it or report it immediately. In the unlikely scenario that a parcel arrives damaged you must report this to us within 24 hours by sending a message via the blue "Help" widget at the bottom right of your screen.. Our team will then work with you to resolve the issue.
MY ITEM IS FAULTY, WHAT WILL I DO?
If you think the item you received is faulty or otherwise not up to scratch- get in touch via the blue "Help" widget at the bottom right on this screen and a member of our customer support will assist you.
HOW LONG DOES IT TAKE TO PROCESS A REFUND?
Refunds are usually processed on the day they are received back but it can take up to 7 working days for refunds to show up on your account. It depends entirely on how long your bank or card issuer takes to process the refund on their side.
We will refund you by the same method of payment you used when you originally placed your order. For customers using credit or debit cards, this will be refunded back onto the same card.
NEED MORE HELP?
For help in organising your return click the blue "Help" widget on the bottom right of this screen and a member of our team will happily assist you.
Some details of our Returns Policy worth knowing:
Goods returned must be in a re-saleable condition. Product must be in its original packaging and unused. If this is not the case we will not be able to refund you for this item.
Custom made items are exempt from our Return Policy. Personalised items and Custom Made Orders are excluded as they have been made to your specific requirements and therefore cannot be returned as part of our normal return policy.
Gift Vouchers are treated as cash and are exempt from our Returns Policy. Gift Vouchers are treated like cash and are therefore exempt from the returns policy. If you pay for an item using a gift card, your refund will be placed back onto a Gift Card.
This cancellation policy does not affect your statutory rights which are detailed in our Terms & Conditions.