Frequently Asked Questions

 

Why choose Click & Collect?

Click & Collect is handy when you don't have anyone home to receive your package and it also helps you save money on delivery charges.

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How do I select Click & Collect when I place my order?

When you start your checkout, select "Pick Up" as your delivery method.

Click & Collect - McSport

Please wait for an email to confirm your order is ready; this may take up to 72 hours.

Once you have received a notification that your order is ready for collection, please come to our showroom and collect your order. Don’t worry if it’s a heavy piece of equipment, our team will help bring it and pack it into your car.

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What times are you open for collection?

  • Monday to Thursday: 9am - 5pm
  • Friday & Saturday: 9am - 4pm
  • Sunday: 10am - 3pm
  • Bank Holidays: CLOSED

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What do I need to bring with me when collecting my order?

  • Bring your order details as displayed on your order confirmation email
  • An (in-date) photographic ID: Either a driver’s license or passport will be accepted
  • The payment card used to purchase your items

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How long do I need to wait between ordering and collecting?

We will endeavour to get your order ready as quickly as possible. Your order will be ready for collection within 24-72 hours, and you will receive an email once it is.

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Can someone else collect my order for me?

We do our best to prevent fraudulent activity, and because of that, we can only allow the person whose name is on the order confirmation to collect the items.

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How long will you hold on to my order?

We will hold collection items for 14 days.

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If I change my mind, how do I cancel?

If your order hasn’t been collected, you can cancel it by contacting us at (01) 293 0005. Once cancelled, you should receive your refund within 3-5 working days. Alternatively, if you haven’t collected your order after 7 days, your order will be automatically cancelled, and you will receive a refund.

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Can I add to my order?

Unfortunately, once the order has been accepted and confirmed, we cannot amend or change it.

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Where can I pickup up my order?

Location
McSport Unit 4 (Across from Musgraves), Robinhood Industrial Estate, Robinhood Road, Dublin 22, D22 A4P8

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