Returns Policy - McSport, Ireland
Go

Returns

If you need to return an item(s) for any reason, please contact our Returns Department first for authorisation and a returns reference number. You can contact our returns dept. by email at returns@mcsport.ie or by phone on 01-293 0005 All returns received without a valid returns reference number will be automatically rejected. Custom Made and Personalised Items are non-returnable and some goods are non-returnable for hygiene reasons.
 
All returned goods must be in their original packaging and in a re-sellable condition. Return postage is at your own cost and risk. You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned. On no account should customers attempt to return products without following procedures outlined by McSport at the time of notification.
 
Products over-ordered, incorrectly ordered or no longer required will be refunded (subject to a restocking charge) if returned in original packaging and in a re-sellable condition no later than 10 working days from receipt. All refunds, in any case, will be processed within thirty (30) days of the day we confirm via email you return has been accepted. A credit will remain on your account for future use as a cash refund can’t be given. Return postage is at your own cost and risk.
 
If goods are defective, please contact our team immediately. We will need to receive a photo of the goods prior to issuing you with a returns reference number and prior to offering you a replacement, repair or refund as per your statutory rights. All defective returns will be examined further once received to ensure they are defective and our team will notify you via e-mail within a reasonable period.
 
Only defective returns reported within thirty (30) days of the invoice date are entitled to a cash refund. For defective returns after thirty (30) days, refunds will be in the form of a credit note on your account for future use. Our returns policy does not affect your statutory rights. 

 

Returns will be accepted subject to the following conditions being met:

  • A proof of purchase being supplied (invoice/sales order docket). One of these must be included when posting items back to McSport.
  • All goods must be returned in good condition and in original packaging.
  • Goods remain the property of the company until payment in full is received.
  • Goods cannot be returned after 28 days from date of purchase.
  • Any difficulties with products received must be notified to McSport within 72 hours after delivery.
  • If you would like to exchange a product for a different product, size or colour then the delivery charge for re-sending the new order will be €4.95.

 

PLEASE CLICK HERE TO DOWNLOAD OUR RETURNS DOCUMENT


Returns can be sent to:

McSport Returns Department, 
Unit 5,
Fern Road,
Sandyford Industrial Estate,
Dublin 18,

Republic of Ireland.  

Telephone: +353 1 293 0005

Email: returns@mcsport.ie

Sign Up