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Delivery & Returns

WE CONTINUE TO BE OPEN FOR BUSINESS, ONLINE & PHONE ONLY, AND WE ARE FULFILLING ORDERS ALBEIT WITH DELAYS
OUR SHOWROOM IS CLOSED & ALL INSTALLATION SERVICES HAVE BEEN SUSPENDED.  (Office closed Saturday/Sundays)

On-line Orders

  • The current estimated delivery timescale is approx. 15 working days from the date of your order
  • Until the order leaves our warehouse, we are unable to confirm a specific delivery date.
  • All orders are being handled by our third party courier partner, and you will be notified by them, by email or text, of your delivery date when they receive your order for despatch

Collections

  • Our collection service is now suspended.
  • If you have an uncollected click and collect order, you will be contacted by a member of our Team to arrange for delivery via our Third Party courier. We thank you for your patience during these unusual times

We apologise for any inconvenience but our webshop, warehouse/fulfilment/logistics and customer services are still fully operational, and we have added further resources into our warehouse to deal with the additional volumes.

Thanks for your continued support - stay fit, stay healthy & stay safe! 

The McSport Team

Delivery Information

Orders of €99+ FREE Delivery to anywhere in Ireland & Northern Ireland

Orders below €99 cost €4.95 to anywhere in Ireland & Northern Ireland

How long will it take? Delivery will be made within 5-7 working days. (delays at present given the situation)

Track and Trace - You will be kept informed via email and SMS when the item leaves our warehouse

Buy Online & Collect Instore (Not an option during COVID-19 delay phase): If you prefer, you can click and collect. Just select the free option at the checkout - please read full details of click and collect terms here >

Any shortages, damages or non delivery of goods must be notified to McSport by telephone within 3 working days. Claims for shortages or non delivery must be supported by the carriers consignment or proof of delivery note on which the goods have been signed for as short or damaged as appropriate.

All deliveries should be carefully checked to ensure that the correct number of packages, boxes or cartons being signed for have been delivered as no responsibility can be accepted afterwords for non or short delivery if there is a discrepency.

COVID-19 DELIVERY INFORMATION

To mitigate risk of spread of Covid-19 to our own team members, our customers and members of the public, effective immediately, our couriers will cease passing the driver's scanner to the consignee to capture a proof of delivery signature. We will leave the package at the door and step away. We offer a kerbside delivery service only. The driver is not authorised to carry goods up or down steps or through a property.

Driver will not capture the signature of the recipient. 

GPS co-ordinates are captured at the point where the parcel is scanned as delivered.

Thank you for your understanding.

Returns Policy

Returns

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 28 days for a refund less the cost to us of shipping the goods to you initially. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 15 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or mis-described.

If you wish to return an item you must include the Returns Form Available Here >>

Change or Cancel Orders:

Please contact our Customer Services team for advice on 01 2930005 between 9am and 4pm, Monday to Friday. Please be ready to quote your order number. If your order has already been despatched or delivered, then you'll need to follow our Returns procedure in the event of any unwanted products.

Other information

No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have used your product, unless the product is defective and you are returning it for this reason.

Returning Faulty Goods

If your parcel arrives damaged please either do not accept it or report it immediately. In the unlikely scenario that a parcel arrives damaged you must report this to us within 24 hours by phone or email so we can collect and resend.

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