I am writing to thank you for your recent handling of an order I placed with your company, McSport. I run a small (but getting bigger) fitness training company called Bootcamp West, based in Westport, Mayo. I have been ordering products on and off from both yourselves and one of your main competitors inIreland. I recently placed orders with both companies. Neither order was fully fulfilled as goods were out of stock. However, unlike your competitor, the after-sales service I received from your company and yourself in particular was excellent. Without having to call and chase up, I was regularly advised as to the status of my order and offered alternatives where goods were out of stock. This is, of course, standard after sales procedure.
Sadly, it is lacking in many companies. Your company then went the extra mile by offering me a more expensive product at no extra charge to compensate me for any delay and inconvenience. Great stuff. I would like it noted by the senior management at your company that this level of service is appreciated and should not go unrewarded. As a former GM of a large multinational retailer, I know the value of excellent after-sales in promoting brand and customer loyalty. Based on my recent experience, I have decided to use your company as my first port of call for all future orders for my business. I trust and expect the same level of service ongoingly. I am confident my experience reflects a very healthy service culture within your company. Once again, it has been a pleasure doing business with you.
I wish you and all at McSport a happy and peaceful Christmas.
I received the tag belts in the post today and they are perfect, thank you. I would like to say a huge THANK YOU for all the work you have done with me to ensure that I received all the goods I ordered. You were extremely helpful and remained extremely professional and calm at times where the "package" seemed to have vanished into thin air!!! I know at the moment in this current recessionary period that working in this country can be a little difficult and from past experience dealing with customers is never much fun. Sooooo seriously thank you for all your help.
I would appreciate if you could please pass this onto management so that they can see how much hard work you put into delivering a good service to just one customer. I have also recommended Mcsports to many of my friends and recommended your goodself as point of contact. No doubt I shall be in contact again with a new order soon!
Nicola Hanafin - Limerick
Just got my training cones in the door as the new season starts, thanks alot McSport, great site, very handy, will purchase again soon.
Hi to all at McSport,
This is just a thank you for a lovely lady ringing me on 21st December(sorry I can't remember her name but I was in the presences of the receiver of the gift and couldn't really talk!!), advising she could not get what I order but will see what an alternative would be, rang me back with great alternative for same price, and it was delivered the following day, my hubby was delighted with them. Many thanks for your top service, We will do business again. Happy new year to all at McSport.
I am writing to let you know that I received the aqua discs and have also received the refund into my credit card account. Thank you very much for such a prompt and professional service. Special thanks for taking the time to phone me re my error when making my booking. I will recommend your firm to others in my aqua class.
Thanks for an excellent service.
I got the replacement bar, thanks very much for your assistance in this matter. It is rare that I experience such good customer service.
All the best,
Ferrybank Athletic Club (Athletics Ireland Club of the Year 2009)
Thank you very much, we have received the replacement ball. Your customer service is absolutely fantastic.
Got the order monday cheers. Will be ordering again soon.