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Flexirent - FAQs

COMMON QUESTIONS & ANSWERS WITH FLEXIRENT

WHO IS RESPONSIBLE IF THE EQUIPMENT BREAKS DOWN?

With Flexirent, you will be responsible for the maintenance and repairs of your leased equipment in most cases. If the equipment does break down during the manufacturer’s warranty period, call the manufacturer or your supplier. After that, call the extended warranty provider (if applicable).

WHO IS RESPONSIBLE IF THE EQUIPMENT IS LOST, STOLEN OR DAMAGED?

Except in the circumstances set out in Clause 27 of the Terms and Conditions, Flexirent retains and bears the risk of accidental loss or damage to the leased equipment anywhere in Ireland or occurring anywhere in the world during a trip of not more than 28 days duration. For terms, conditions and exclusions please see Clauses 26 to 35 of the Terms and Conditions.

PLEASE NOTE - EXTRA CARE IS NEEDED FOR PORTABLE APPLIANCES.

You should always keep leased equipment in a safe place. Please do not leave it unattended in a public place or in an unoccupied motor vehicle unless the vehicle is locked and the equipment is out of sight in a locked compartment permanently fixed to the vehicle. Your liability may increase if you fail to ensure that equipment is kept safe and secure. See Clause 27 of the Terms and Conditions for details.

HOW DO I MAKE A CLAIM?

Just call Flexicare on 1800 551 397 or 01 4513222 (from mobile only) and ask for an Incident Notification Form. Our Customer Service Centre will help you through the process.

IS THERE A COOLING OFF PERIOD?

The Consumer Credit Act 1995 gives you the right to withdraw from this agreement without penalty for up to 10 days after you receive a copy of it. You may give up your right to withdraw from the Agreement by signing the statement to this effect on the Signature Page.

WHAT HAPPENS AT THE END OF MY FLEXIRENT AGREEMENT?

Because this agreement is a rental agreement you are not buying the equipment. This means that you must choose one of the following options before the end of the agreed term:
Swap and Update: Return the old equipment in good working order and take out a new Agreement for equal or higher value, and we’ll waive up to 3 monthly rentals on your old Agreement;
Own and Update: Make us an offer to purchase the old equipment (which we can accept or reject) and take out a new Agreement for equal or higher value and we will waive up to 1 remaining rental payment on your old Agreement;
Own the Equipment: You can make us an offer to purchase all or some of the old equipment (which we can accept or reject);
Return Equipment: You can return the equipment at the end of the agreement.
Towards the end of your agreement we will endeavour to contact you and remind you that it is time to consider your options. See overleaf for more details and refer to Clause 15 of the Terms and Conditions for full details of the above choices. Choices 1, 2 and 3 above are subject to our agreement.

UPGRADING THE PERFORMANCE OF THE EQUIPMENT

If you want to modify the equipment to improve its performance, you must receive our written consent. Please notify us beforehand by phone or in writing.
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